Over the last few months we have looked for someone to produce some baseball hats with our logo on.
You would have thought this would have been easy! No, not a bit of it! We have contacted a number of companies that have failed to get back in touch. Why have email if you are going to ignore it? Better still, tell people phoning is the best way to contact you and stop wasting our time!
I went to a local business in person, leaving my card and what I was looking for; they said ” We will ring you tomorrow.” Still waiting! If you say your going to do something then keep your word! If you don’t want to phone then email, it could not be simpler. Personally I think it is better to say you do not want to do it. Silence shows a lack of respect for a potential customer it also means that customer is lost to you for any future orders!